How do I add light when scanning?

In order to use the camera light while scanning the barcodes, just turn it on in scanning mode by tapping the "flashlight" icon.

How do I know which barcode type is correct?

If you scan the barcode the correct barcode type will automatically be selected. However, if you enter the barcode manually you will have to...

None of the recommended barcode types look correct. What should I do?

If none of the barcode examples looks correct, please take a picture of it and send it to us either through the in-app support chat (under "...

The barcode for my card isn't supported. What should I do?

If a barcode type is not supported in mobile-pocket please contact us either through the in-app support chat (under "settings" and...

When I scan the barcode of cards, sometimes an extra digit is added to the barcode number in mobile-pocket. Why is that?

This is just a check digit, which does not appear on all plastic cards. This does not affect the information conveyed through the barcode. T...

Why can't my card be scanned at ...?

Due to technical limitations some laser scanners are not able to scan a barcode from a smartphone screen. In case this happens, please ask t...

The barcode on my card cannot or not always be scanned at the point of sale. What can I do?

To improve the scanning process at the point of sale please tap the barcode. The barcode will then be displayed in fullscreen with maximum s...