Do I have to create an account?

The sign-up and the creation of an account are voluntary. We suggest to register an account because this allows you to back up your cards a...

How do I create an "account"?

With the Account-feature you can register an account and save your cards. To do so tap on the "cog icon" in the top left corner, select "Acc...

How do I create an "account"?

With the Account feature you can register an account and save your cards. Tap on the "burger icon" in the top left corner, then on "Account"...

I'm not sure if I already have an account or which one I am currently using. What should I do?

Please send us 3 or 4 barcode numbers and names of cards you have saved either through the in-app support chat (under "settings" a...

Why aren't my cards restored after I've logged in to my account?

After logging into mobile-pocket it will take a couple of seconds until all cards are loaded. If the snychronisation ends but your cards are...

I forgot my password, what should I do?

If you used a mobile-pocket account with an e-mail address tap on "burger icon" in the top left corner and then on "Account" -"mobile-pocket...

I forgot my password, what should I do?

If you used a mobile-pocket account with an e-mail address tap on the "cog icon" in the top left corner of the screen and then on "Account" ...

Can I change a Facebook, Google or Apple account to a mobile-pocket account?

Yes, this is possible. Please log into mobile-pocket with your credentials and send us your request together with the e-mail address with wh...

Can I change a mobile-pocket account into a Facebook, Google or Apple account?

Unfortunately, this is not possible at the moment.

How can I change the password of my mobile-pocket account?

Tap on the "cog icon" in the top left corner of the screen, then on "account" and "mobile-pocket account". Log into the app with your old cr...

How can I change the password of my mobile-pocket account?

Tap on the "burger icon" on the top left corner of the screen and choose "account"- "mobile-pocket account". Log into the app with your old ...

Can I make a backup of my cards on my phone?

Unfortunately, you cannot back up your cards on your device. In order to save them you can register an account. For further information abou...

Where do I find my app ID?

Please open the menu by tapping on the "cog icon" in the top left corner of the screen and then on "about mobile-pocket". You can find your ...

Where do I find my app ID?

Tap on the "burger icon" in the top left corner of the screen and then on "about mobile-pocket". You can find it under "ID", by pressing on ...

How can I delete my account?

Tap on the "burger icon" in the top left corner. Select "Account" and click on the "3 dots" in the top right corner. To delete your account ...

How can I delete my account?

Tap the "cog icon" in the top left corner, then select "Account". To delete your account, tap on "Delete account". Alternatively, you can se...

Why is my coupons balance not transferred to the new device, although I am using the account function?

The coupons-balance is always linked with a device, not with an account. In order to transfer the balance to a new device, please do as foll...

How can I transfer or synchronize my cards to another device?

In order to transfer or synch your cards on another device you need to register an account. Tap on the "burger icon" in the top left corner ...

How can I transfer or synchronize my cards to another device?

In order to transfer or synch your cards on another device you need to register an account. Tap on the "cog icon" in the top left corner of ...

Is a cloudsync function planned?

No, currently there are no plans for a cloudsync function.

Is data recovery possible if I lose my phone or it breaks?

If you have already registered a mobile-pocket account your cards are saved in it. You can log into mobile-pocket on your new smartphone wi...