Why is my card not accepted at ...?

Some barcode scanners have problems to read barcodes displayed on mobile phone screens. In such cases sales staffs can copy the barcode or c...

Do I need a data connection to use mobile-pocket?

In order to use all features of mobile-pocket you will need an Internet connection, however the cards that you have saved in the app are ava...

Which specific functions require an internet connection?

You will need an Internet connection for following functionalities:for the first app startto add/edit/request/delete a cardto update card pi...

Is an accessible version of mobile-pocket available?

The accessible features of both operating systems Android and iOS are supported. To find out more about the accessibility of your smartphone...

Do I have to register in order to be able to use mobile-pocket?

You can use mobile-pocket without registering an account. The account function is intended as a service in case you lose your smartphone, ch...

How can I update my mobile-pocket app?

To update mobile-pocket, please open the "App Store" either by tapping on its icon or by searching for it on your phone. Then go to your "us...

How can I update my mobile-pocket app?

To update mobile-pocket, please open the "Google Play Store" app via the icon or search for it on your phone. Go to your "user profile" (top...

Why isn't there card X or retailer Y?

We have already created thousands of card templates and are constantly adding new ones. You can add cards for which there is no template in ...

Why aren't there any card templates, or too few, for my country?

We have already created thousands of card templates for numerous countries and are constantly adding new ones. You can add cards for which t...